{"id":11555,"date":"2020-01-13T11:57:01","date_gmt":"2020-01-13T09:57:01","guid":{"rendered":"https:\/\/blog-staging-es.raja-group.com\/?p=11555"},"modified":"2020-01-13T11:57:04","modified_gmt":"2020-01-13T09:57:04","slug":"raja-elegido-servicio-de-atencion-al-cliente-del-ano-2020","status":"publish","type":"post","link":"https:\/\/www.rajapack.es\/blog-es\/raja-elegido-servicio-de-atencion-al-cliente-del-ano-2020","title":{"rendered":"RAJAPACK Elegido Servicio de Atenci\u00f3n al Cliente del A\u00f1o 2020"},"content":{"rendered":"\n

Iniciar el 2020 con un reconocimiento que recompensa la firme apuesta de RAJAPACK por un servicio de atenci\u00f3n al cliente de calidad, profesional y eficiente nos hace tremendamente felices. RAJAPACK ha sido elegido \u201cServicio de Atenci\u00f3n al Cliente del A\u00f1o 2020″ en la categor\u00eda Proveedores de Material Especializado para Empresas<\/strong>.<\/p>\n\n\n\n

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\u00abEn RAJAPACK nos centramos en los clientes, poni\u00e9ndoles las cosas f\u00e1ciles en la elecci\u00f3n de su embalaje y con una atenci\u00f3n personalizada. Dar un servicio multicanal con empat\u00eda y una actitud positiva nos hace tener un servicio al cliente excelente<\/strong>.\u00bb Francesc Hernandez – Customer Service and Sales Manager en RAJAPACK Spain<\/p>\n<\/div><\/div>\n\n\n\n

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\u00abConocer con exactitud la opini\u00f3n de los clientes nos ayuda a mejorar y seguir explotando nuestras virtudes\u00bb Bernard De Paauw – Director General de RAJAPACK Spain<\/p>\n<\/div><\/div>\n\n\n\n

\u00bfEn qu\u00e9 consiste el distintivo Elegido Servicio de Atenci\u00f3n al Cliente?<\/h2>\n\n\n\n
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El Servicio de Atenci\u00f3n al Cliente del A\u00f1o es el certamen donde los usuarios escogen a las empresas que ofrecen una mayor calidad de atenci\u00f3n al cliente dependiendo de su sector de actividad. El certamen naci\u00f3 en Francia hace 13 a\u00f1os, y \u00e9sta es la 9\u00aa edici\u00f3n en Espa\u00f1a.  <\/p>\n\n\n\n

En esta ocasi\u00f3n han sido galardonadas 20 empresas por su calidad en atenci\u00f3n al cliente. Gracias a este premio RAJAPACK utilizar\u00e1 el distintivo \u00abElegido Servicio de Atenci\u00f3n al Cliente del A\u00f1o\u00bb durante todo el 2020.<\/p>\n<\/div><\/div>\n\n\n\n

\u00bfC\u00f3mo nos eligieron Servicio de Atenci\u00f3n al Cliente 2020 – Material Especializado para Empresas?<\/h2>\n\n\n\n

La compa\u00f1\u00eda L\u00edderes en Servicio realiz\u00f3 un trabajo de campo entre mayo y agosto de 2019, esta metodolog\u00eda se emplea por Sotto Tempo Advertising avalada por los partners metodol\u00f3gicos Netquest y eAlicia, ambos referentes en el sector de la investigaci\u00f3n de mercado.<\/p>\n\n\n\n

Esta t\u00e9cnica combina de manera rigurosa y transparente la t\u00e9cnica de Mystery Shopper (compradores an\u00f3nimos) y las encuestas de satisfacci\u00f3n. Mystery Shoppers contactan con las empresas participantes en el concurso a trav\u00e9s de 130 llamadas, 50 e-mails, 12 contactos libres en la web, 8 a trav\u00e9s de redes sociales y 5 chats.<\/strong> Por otra parte, tambi\u00e9n se realizan 2000 encuestas de satisfacci\u00f3n a clientes reales<\/strong> donde se mira la Satisfacci\u00f3n global, la recomendaci\u00f3n, la utilizad de la informaci\u00f3n, la amabilidad y la valoraci\u00f3n global.<\/p>\n\n\n\n

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Fotograf\u00eda extraida de sottotempo.com\/elegido-servicio-de-atencion-al-cliente-del-ano\/<\/a> <\/figcaption><\/figure>\n\n\n\n

* 205 contactos de Mystery Shopper mediante canales a distancia y 2.000 entrevistas online. Trabajo de campo realizado entre mayo y agosto de 2019. M\u00e1s informaci\u00f3n en lideresenservicio.com\/metodologia.<\/a> <\/p>\n\n\n\n

Un servicio de atenci\u00f3n al cliente comprometido y profesional<\/h2>\n\n\n\n

A nuestros m\u00e1s de 80.000 clientes les agradecemos haber hecho posible este reconocimiento<\/strong>, y les reiteramos el firme compromiso de todo el equipo de profesionales que trabajamos en RAJAPACK por la b\u00fasqueda de la excelencia desde hace ya 16 a\u00f1os. \u00a1Este premio tambi\u00e9n es vuestro!<\/p>\n","protected":false},"excerpt":{"rendered":"

Empezamos el a\u00f1o con un reconocimiento a nuestro trabajo, hemos sido elegidos Servicio de Atenci\u00f3n al Cliente del a\u00f1o 2020 en la categor\u00eda de Proveedores de Material Especializado para Empresas.<\/p>\n","protected":false},"author":49,"featured_media":11730,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6],"tags":[106,163],"class_list":["post-11555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-embalajes","tag-grupo-raja"],"acf":[],"yoast_head":"\nRAJAPACK Elegido Servicio de Atenci\u00f3n al Cliente del A\u00f1o 2020 - RAJAPACK<\/title>\n<meta name=\"description\" content=\"\u00a1Nuestro trabajo ha sido reconocido con el premio Servicio de Atenci\u00f3n al Cliente en la categor\u00eda Proveedores de Material Especializado para Empresas!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rajapack.es\/blog-es\/raja-elegido-servicio-de-atencion-al-cliente-del-ano-2020\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RAJAPACK Elegido Servicio de Atenci\u00f3n al Cliente del A\u00f1o 2020 - 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